02. Payments

02. Payments

2.1 I paid, but my transaction doesn't seem to go through.

A transaction can take several minutes to be completed. The best practice, is to not close the checkout page when you are making a payment. If you accidentally close the window, please reach out to our specialists here.

2.2 I paid using Bitcoins, but my order is still pending. What next?

Paying with Bitcoins or other cryptocurrencies, in general, can result in delays or underpayment. Please allow 30-60 minutes for the blockchain to process your transfer. If your payment remains unverified for a longer period of time, please contact our specialists.

2.3 Can I get an invoice for my purchase?

At the moment, we do not issue invoices for retail purchases made on the shop. However, you get a receipt at your email address for every order, listing the products purchased, the quantity and the total amount spent. Verified business users eligible for wholesale orders can, instead, request an invoice.

2.4 My payment was refunded. How and when will I receive my funds back?

The time it will take for you to get the funds back, depend on the payment method you used for your order. Credit card payment usually take from 3-6 working days to reach your bank account. The funds will always be refunded to the same source of payment.